Charmaine works with business owners and their teams to create positive and memorable experiences for both team members and customers. This is achieved through a year-long commitment that starts with a coaching agreement outlining key areas of focus and a clear picture of what success will look like. This evidenced-based approach includes:
- employee/team engagement surveys that are done to get a picture of strengths and development areas in the organization and with individual managers;
- mystery shops
- customer metrics to see the customer perspective
- individual manager and team coaching monthly or bi-monthly conducted in-person or virtually by phone or video meeting.