Since working with Charmaine I have strengthened my communication skills – I listen better and am creating a better synergy cross-department. Charmaine was instrumental in helping me understand my abilities better, growing as a Consumer Experience Movement (CEM) Champion and working with my team to create the best customer experience for our customers. Charmaine is one of the best coaches CEM has offered us, she has the ability to make you understand and feel like her idea was actually your idea. She’s amazing at getting the best out of anyone. I feel like I’m talking with a friend. I would recommend Charmaine in a heartbeat. I am going to miss working with her but she’s taught me to embrace change.