Client Profile

Team Effectiveness Workshops

V2P believes change rarely happens in a vacuumed approach. Powerful things happen when people come together to get truths on the table to see the world from one another's perspective. Approach: V2P Team Effectiveness workshops engage team members in a fun, engaging and respectful way. The approach depends on the clients needs. Some examples include:

• using insights from feedback reports (ex. MBTI) as a starting point to reveal blind spots and opportunities; 
• strategic planning including vision, values and action planning
• accountability groups to hold people to their commitments to action;
• team coaching dialogues using relationship focused, systems-based techniques

• reveal individual working styles and perspectives with the intent to increase communications, collaboration and relationships
• increased relationships are proven to have a positive impact on employee engagement and loyalty
• effective teaming leads to increased focus on strategic vision and goals, often resulting in improved business results
• managers gain time back in their day due to less time spent dealing with team issues.

Culture change to increase employee and consumer loyalty

Charmaine works with business owners and their teams to create positive and memorable experiences for both team members and customers. This is achieved through a year-long commitment that starts with a coaching agreement outlining key areas of focus and a clear picture of what success will look like. This evidenced-based approach includes:

• employee/team engagement surveys that are done to get a picture of strengths and development areas in the organization and with individual managers;
• mystery shops
• customer metrics to see the customer perspective
• individual manager and team coaching monthly or bi-monthly conducted in-person or virtually by phone or video meeting.  

Accountability-Based Team Coaching

Charmaine works with teams to drive the change they want and need to see happen. Together as a team, we get clear on what needs to change and how then work to make this change happen. Change is simple, not easy. An accountability framework at the peer, manager and coach levels is at the core of V2P team coaching engagements. V2P approach

• can be peer based, cross-department or with in-tact teams; virtually or in-person
• focused on a problem or opportunity the team can work on together
• aims to respectfully challenge and stretch team members limits they think they can reach
• monitor progress and celebrate successes together

• increased trust and respect
• improved communications and relationships
• clarity of vision and goals and tracking to achieve 
• overall change in behaviours of team members ripples out to others in the organization.

Leadership Coaching From The Inside-Out

V2P has a distinct methodology to how leadership coaching is conducted; it’s evidence-based, starts from the inside-out, involves others than just the leader being coached and has a strong accountability element. Evidence-based: To set the direction for the coaching, it's essential for the client to receive feedback and insights on strengths and development areas. This feedback is gathered via a reputable self or 360 assessment tool or interviews with client's boss, peers and direct reports. Starts from the inside-out: Change needs to start within before changing things outside one's control. Often these areas of change are blind spots for clients; this is where a Coach provide valuable, honest insights and perspectives. Non-vacuum approach: Lasting change rarely occurs with just the actions and behaviour change of one person. V2P takes a systems approach to look at the whole ecosystem at the individual, team and organizational level and at external factors. Accountability: Behavioural, skill and habitual change is simple, not easy. The brain thrives for goals and being held to commitments. This is the core of coaching - goals are set, progress is monitored, celebration occurs when goals are achieved.

Coaching Training For People Who Don’t Coach For A Living

V2P designed, developed and delivered a 1-day coaching training for leaders in leading firm in India to improve their coaching confidence, competence and mindset. The audience were professionals at the leader level who are experts in their fields and were keen to increase their coaching skills to engage and inspire team members to be the best they can be. In a previous role, Charmaine was the National Coaching Leader in Canada where she had responsibility for developing coaching skills of staff nation-wide to influence a culture of coaching.

Developing existing leaders for future global roles

This project is an award-winning global executive leadership program in which Charmaine was the Development Leader for the learning strategy and program design in which she had responsibility for the leadership and soft-skills content. Over 100 leaders from over 30 countries have participated in a multi-month, multi modal approach (in-person and virtual training; virtual coaching calls; team projects; 360 leadership assessment; career planning).   Charmaine continues to support this program as the lead for mentoring, executive 360 coaching and is a speaker at the annual in-class sessions on topics like effective leadership, strategic career planning, personal brand, networking and coaching/mentoring skills.

Transitioning new leaders into new role

This project is Canadian based and is focused on supporting the transition of new leaders/owners into their new leadership role. Charmaine is a member of the Executive Coaching Faculty and is inspired and committed to helping these new leaders maintain personal balance while getting off on the right foot in their new role.

Preparing hi-potential leaders for future global roles

This project is an award-winning global project focused on developing the top 2-5% of global talent for future leader/owner roles. Charmaine is a member of the global executive coaching faculty and conducts this leadership coaching virtually over the phone or via video call. She was also a Coach and Faculty member for this program, seconded to Cape Town, SA in 2012 for three months.